Legal
Privacy Policy & Terms of Use
PlinPlinCare is owned and managed by JamesBass Technologies, a division of JamesBass Holding LLC, headquartered in Los Angeles, California. Last updated: June 2026.
Privacy Policy (GDPR)
1. Who we are
PlinPlinCare (plinplincare.com) is a marketplace for home services across Europe. The platform is owned and managed by JamesBass Technologies, a division of JamesBass Holding LLC, headquartered in Los Angeles, California ("PlinPlinCare", "we", "us"). For the purposes of the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the UK GDPR, we act as the data controller for the personal data described in this policy.
2. Data we collect
Account data: name, email address, phone number, password (stored hashed), account type (customer / provider / company) and company name. Listing data: service descriptions, prices, availability, city and country. Booking data: dates, times, messages exchanged with providers and booking status. Payment data: payments are processed by Stripe; we never store full card numbers. For providers we store payout details you provide (bank country, IBAN, account holder name) which are transmitted to Stripe. Technical data: IP address, device and browser information, language preference and usage logs. Chat data: messages you send to our in-app assistant, used only to answer you and improve the service.
3. Why and on what legal basis
To provide the service and perform our contract with you (Art. 6(1)(b) GDPR): creating your account, publishing listings, matching bookings, processing payments and payouts, sending booking notifications. To comply with legal obligations (Art. 6(1)(c)): accounting, tax and anti-fraud requirements. For our legitimate interests (Art. 6(1)(f)): securing the platform, preventing abuse, improving features and measuring performance in a privacy-friendly way. With your consent (Art. 6(1)(a)): optional marketing emails and non-essential cookies, which you can withdraw at any time.
4. Sharing your data
We share data only where necessary: with the other party to a booking (a provider sees the customer's name, contact details and booking message; a customer sees the provider's public profile); with Stripe Payments Europe Ltd. for payments and payouts; with Resend for transactional emails; with Google if you sign in with Google; with hosting and infrastructure providers under data processing agreements; and with authorities where required by law. We do not sell personal data.
5. International transfers
PlinPlinCare is operated from the United States and uses service providers that may process data outside the EU/EEA. Where data leaves the EEA we rely on the European Commission's Standard Contractual Clauses, the EU–US Data Privacy Framework where the recipient is certified, or other safeguards permitted under Chapter V GDPR.
6. Retention
Account data is kept for as long as your account is active. Booking and payment records are retained for up to 10 years to meet accounting and tax obligations. Chat messages with the assistant are kept for 12 months. Technical logs are kept for up to 90 days. When data is no longer needed it is deleted or anonymised.
7. Your rights under the GDPR
You have the right to access, rectify and erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting the lawfulness of prior processing. You may also lodge a complaint with your local data protection authority (for example the Autoriteit Persoonsgegevens in the Netherlands, UODO in Poland, Garante in Italy, ÚOOÚ in Slovakia, AEPD in Spain or CNPD in Portugal). To exercise your rights, email info@jamesbassholding.com. We respond within one month.
8. Security
We use encryption in transit (TLS), hashed passwords, role-based access controls and Stripe's PCI-DSS compliant infrastructure for all card payments. No system is perfectly secure; if a breach affecting your rights occurs we will notify you and the competent authority as required by Art. 33–34 GDPR.
9. Cookies
We use strictly necessary cookies for authentication and language preference. Analytics or marketing cookies, if any, are used only with your consent.
10. Children
PlinPlinCare is intended for adults aged 18 and over. We do not knowingly collect data from children. Services such as babysitting or tutoring are booked by the parent or guardian.
11. Changes
We may update this policy from time to time. The current version is always available at plinplincare.com/legal and material changes will be announced in the app or by email.
Terms of Use
1. Acceptance
These Terms of Use govern your access to and use of PlinPlinCare, operated by JamesBass Technologies, a division of JamesBass Holding LLC, headquartered in Los Angeles, California. By creating an account or using the platform you agree to these Terms and to our Privacy Policy.
2. The platform
PlinPlinCare is an online marketplace that connects customers with independent service providers (individuals and companies) offering home services such as cleaning, elderly day care, babysitting, dog sitting, moving help, garden services, handyman work, cooking and homework help & tutoring. PlinPlinCare is not itself the provider of these services and is not a party to the service contract formed between the customer and the provider.
3. Accounts
You must be at least 18 years old and provide accurate information. You are responsible for keeping your credentials secure and for all activity under your account. Company accounts must be registered by a person authorised to represent the company.
4. Providers
Providers set their own prices, availability and service descriptions and are solely responsible for the quality, legality and safety of the services they deliver, for holding any required licences, insurance and permits, and for their own tax and social-security obligations. Providers must accept or decline booking requests promptly and honour accepted bookings.
5. Customers
Customers must provide accurate booking details, be present (or ensure access) at the agreed time and place, and treat providers with respect. Customers pay for services through the platform only.
6. Fees and payments
The price shown on a listing is the provider's service price. At checkout the customer pays the service price plus a booking fee of 10% of the service price and the card processing fee charged by Stripe (approximately 1.5% + €0.25 for European cards). The full breakdown is displayed before you confirm. Providers and companies pay 0% commission and receive 100% of their service price during their first 6 months on the platform (Early Access); the commission applicable afterwards will be communicated in advance and published on this page. The booking fee is paid by the customer in all cases, including during the Early Access period. Payments are processed by Stripe under Stripe's own terms; payouts to providers are made via Stripe Connect according to the schedule chosen by the provider.
7. Cancellations and disputes
A customer may cancel a pending booking free of charge. Cancellations of paid bookings, no-shows and quality disputes are first to be resolved between customer and provider; PlinPlinCare may assist and, where justified, refund the booking fee. Payment disputes are handled through Stripe's dispute process.
8. Early Access and Founding Members
The Early Access launch programme (first 6 months after registration) and the Verified Founding Member badge (first 100 providers in each of the first 20 launch cities — companies, freelancers and private providers) are promotional benefits granted at PlinPlinCare's discretion. Badges may be revoked in case of fraud, repeated cancellations or breach of these Terms.
9. Prohibited conduct
You may not use the platform for unlawful purposes, post false or misleading listings, circumvent platform payments, harass other users, scrape or reverse-engineer the service, or infringe third-party rights. We may suspend or terminate accounts that violate these Terms.
10. Content and intellectual property
You retain rights to the content you post and grant PlinPlinCare a non-exclusive licence to display it on the platform. The PlinPlinCare name, logo and software are the property of JamesBass Holding LLC and may not be used without permission.
11. Liability
To the extent permitted by law, PlinPlinCare is provided "as is". We are not liable for the acts or omissions of providers or customers, for indirect or consequential losses, or for amounts exceeding the fees you paid to PlinPlinCare in the 12 months preceding the claim. Nothing in these Terms limits mandatory consumer rights under EU or national law.
12. Governing law
These Terms are governed by the laws of the State of California, USA, without prejudice to the mandatory consumer-protection and data-protection laws of the EU member state in which you reside, including your right to bring proceedings before the courts of your home country and to use the EU Online Dispute Resolution platform.
13. Contact
JamesBass Technologies, a division of JamesBass Holding LLC, Los Angeles, California, USA · info@jamesbassholding.com
PlinPlinCare is owned and managed by JamesBass Technologies, a division of JamesBass Holding LLC, with headquarters in Los Angeles, California, USA.
More information at jamesbassholding.com/legal